FAQ

Frequently Asked Questions

1. What is Carrier Location Approval?

"Carrier Location Approval" is a process where XNET Mobile submits registered deployment locations to its carrier partners to ensure compliance with specific criteria. This involves verifying that the locations submitted are valid business, commercial, or public venues. The approval process, which can currently take up to 30 days, ensures that deployment adheres to non-residential restrictions, facilitating efficient, effective, and valuable coverage to the carriers.

2. My Access Point is not turning on or malfunctioning, what is the warranty policy?

When experiencing issues with your Access Point, it's important to note that each manufacturer has its own Return Merchandise Authorization (RMA) process and warranty specifics. To resolve these issues, please open a support ticket on our website. Our team will provide you with specific instructions tailored to the manufacturer's process and warranty terms.

3. Why don’t I see the XNET Passpoint SSID?

• It can take up to 30 days for the device to get into the carrier location approval. You may see "XNET Roaming" as an SSID prior to the 30 day timeline.

• It may have been added as your own device on your own network.

• The XNET configuration could possibly need to be added so that it is on the network. Please open a ticket on the website to get the configuration added.